Universal Home Technician In Training at Cox Communications

 

Primary Location: 602 N State St, Iola,KS US
Other Locations:
Division: Cox Communications Inc
Job Level: Individual Contributor
Travel: Yes, 5 % of the Time
Schedule: Full-time
Shift: Day Job
Requisition Number: 1916275

At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is currently seeing a Universal Home Technician – In Training to play a pivotal role in the continued stability and growth of our organization.

As a Universal Home Technician – In Training, you will serve as a front-line representative of the Cox brand and be a key member of a supportive, service-oriented team that:

  • Installs, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations.
  • Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems.
  • Takes whatever actions are required to deliver a great customer experience.
  • Lives the Cox Values, by completing work to the highest quality standard in the most productive manner.

Unleash your potential with Cox Communications as a Universal Home Technician, where you’ll be enhancing the lives of Cox customers and your career. This role may also be commonly known as a Cable Installer or Installer.

The Cox Communications Difference

Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.

Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.

We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.

Keep reading to learn more about the role and to apply to join the Cox Communications team today!

Primary Responsibilities and Essential Functions

  • Drives Company vehicle between office, warehouse, and work sites.
  • Works outside on a customer’s premises or within a customer’s home.
  • Works on regularly scheduled days as well as unscheduled days and beyond regular work hours, as required. Reports to a Field Service Supervisor.
  • Follows all Company standard safety practices in the course of performing work activities.
  • Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.
  • Maintains company truck and other equipment per service requirements and safety guidelines.
  • Drives a company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
  • Monitors Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation.
  • Communicates with dispatch (via WFA, radio, phone) for connection assistance, status on current install or new service requests.
  • Consults with supervisor and other technicians for advice and assistance as needed.
  • Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.
  • Educates customers in the use of installed products.
  • Promotes Cox services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services
  • Explains waivers, agreements, customer release forms.
  • Completes work order on paper or WFA in accordance with Company standards.
  • Ensures that customer completes invoice.  Explains charges and billing procedures. May also collect money/payment from customer (local practices vary).
  • Cleans work area upon completion of job.
  • Participates in team meetings as scheduled.
  • Attends job-related training that may include initial training, refresher training, product and service updates.
  • Applies knowledge and skills acquired through follow-up training to the relevant aspects of their work activities.
  • Completes paperwork accurately, and reports and records work order status updates via WFA/ARU and/or Dispatch.
  • Follows procedures to deposit and close out batches (when applicable).
  • Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands.
  • Installation: Installs, upgrades, and/or disconnects Cox broadband products and services including video, telephony, and HSI following prescribed procedures. Uses small hand tools, power tools, and test equipment. Ensures that service operates within prescribed parameters.
  • Troubleshooting: Attempts to identify and remedy sources of video, telephone, and HSI service or customer-perceived problems.
  • Works with alarms, low voltage electricity, and color-coded wires.

Qualifications:

Minimum

  • 18 years of age
  • Valid state driver’s license and a good driving record
  • One year of work experience in a comparable field (e.g. related hands-on trade role)
  • Minimum of one year of direct customer service experience
  • PC and Windows software skills
  • Stable work history
  • Able to work required shifts and overtime (if necessary)
  • Spanish proficiency desirable in some locations

Preferred

  • High school degree or GED equivalent preferred; post-high school education a plus
  • 5+ years of experience specifically in service installation and repair in multiple service provider and/or telecommunications environment.

Physical Requirements

  • Ability to carry and use tools and equipment
  • Ability to complete documentation, and inspect, install, and repair materials and equipment
  • Ability to locate work sites
  • Requisite ability required to drive motor vehicle
  • Adequate ability to distinguish different colors of wire
  • Ability to communicate in person and by telephone
  • Ability to bend, stoop, and crawl
  • Ability to lift up to 70 pounds to lift, position, and carry 28-foot extension ladder
  • Ability to climb ladders and/or utility poles and work in high places
  • Ability to work in small places (such as crawl spaces and attics)
  • Ability to tolerate temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat
  • Ability to work outdoors

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We’re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

Apply with Cox Communications

RN/LPN Charge Nurse at Moran Manor

 Moran Manor is seeking a full-time RN/LPN charge nurse.  We offer full variety of benefits including: self scheduling, bonus program, shift differential, above market wages, free meals, and insurance benefits.   PTO available after 90 days .  Apply online at www.americareusa.net

At Moran Manor, we make a difference in the everyday lives of others and we are proud of the work we do.  We embrace our team members like family. We have a culture of recognition, empowerment, and a side of fun. Our senior living communities are places where excellence thrives and that we call home. Join Us

 

Apply with Moran Manor

Patrol officer position for the City of Iola

The City of Iola is currently accepting applications for Patrol Officer. This is a highly responsible position involving crime prevention, traffic enforcement, criminal investigation, and emergency response.  Applications and a job description are available at www.cityofiola.com or at the City Clerk’s Office in Iola City Hall located at 2 W. Jackson Ave. Wages starting at $16.93 per hour (DOQ), plus benefits. Please submit applications to hrdirector@cityofiola.com or to HR in the City Clerk’s Office. ADA. EOE.

Apply with City of Iola

Healthy Families Home Visiting Family Support Specialist at Kansas Childrens Service League

Healthy Families Home Visiting Family Support Specialist {D1998}
Full TM non-exempt Full-Time
Professional
Iola, KS, US

JOB SUMMARY
The Healthy Families Home Visiting Family Support Specialist (FSS) is responsible for building trusting relationships with families based on the Healthy Families America model. The FSS will visit families in their homes to provide support in establishing positive home environments, promote strong attachments through the parent child relationships, and encourage the well-being of children and families. Utilizing an infant mental health approach, the FSS will practice reflective strategies to strengthen parent-child relationships, improve parenting skills, teach effective problem-solving, and reduce family stress.

ESSENTIAL JOB FUNCTIONS
Home Visiting 90%

• Develops strategies to positively engage families in voluntary services through a trusting relationship.
• Complete initial enrollment visits with family and completes Parent Survey assessment.
• Schedules and provides regular home visits with families in accordance to KCSL Healthy Families policies and procedures.
• Conduct ongoing screens and assessments such as the ASQ, ASQ-SE, EPDS, and other tools required by the program.
• Implements research based curriculum, Growing Great Kids, during home visits with families.
• Supports and guides families in the development of the Family Goal Plan, and encourages families in achieving identified goals.
• Assist family in monitoring medical needs including well child visits and immunizations, and helps them overcome barriers to meeting these needs.
• Uses reflective strategies such as normalizing, explore and wonder, and accentuate the positive, to help strengthen parent child relationships.
• Refers and connects families to additional KCSL services and other community resources that could help strengthen the family and build protective factors. May include providing occasional transportation for families to access community resources.
• Assist with planning and delivery of group events for program families.
• Documents observations of children and families through weekly home visit notes and completes requirement documentation in accordance with program expectations.
• Meets weekly with supervisor for supervision to reflect on work with families and review interventions and documentation.

Other Duties 10%
• Completes training required by program including Foundations for Family Success, Parent Survey, Growing Great Kids, and other required topics.
• Assists with outreach through community fairs and other events that help build awareness of program.
• Attends regular team meetings and participates in supporting other team members as needed.
• Attends communities meetings as needed.

PHYSICAL REQUIREMENTS

Work Environment Office and participant homes.
Lifting Requirements Up to 25 pounds.
Travel Requirements Must have vehicle in good condition; able to travel to and from family homes and transport participants to appointments.
Other Must have a home telephone and/or mobile phone and be willing to handle emergency or crisis situation with the assistance of the supervisor. Valid driver’s license, reliable transportation, current auto insurance, pass all required background checks.

The physical requirements described here are a representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
Required
• Bachelor’s Degree in family services related field
• Experience in working with or providing services to children and families
• An ability to establish trusting relationships
• Acceptance of individual differences
• Experience and willingness to work with the culturally diverse populations in the community
• Knowledge of infant and child development and parent-child attachment principles
• Open to reflective practice including reflective supervision
• Strong verbal and written communication skills
• Ability to approach families from a strengths based and family-centered perspective
• Ability to maintain professional boundaries when providing supportive services
• Able to work flexible schedule which could include some evening/weekend hours

Preferred
• Infant Mental Health Endorsement
• Bilingual in English and Spanish
2019 Benefit Summary

Apply with KCSL

Maple Hill Park – Mobiles For Sale

LIVE IN YOUR OWN MOBILE HOME IN MAPLE HILL PARK  
— QUIET FAMILY LIVING —

    • Do you want to own your own home in Maple Hill Park, Gas KS?
      Yes, you can own your own mobile!  Paint, remodel or improve – no problem, it’s your house as soon as you move in.  And, after it’s paid off, after 6-7 years, your monthly payment goes way down.  You will then only be paying the lot rent.  That’s really economical housing!  Owning does have responsibilities as well as advantages:
      – Maintenance – painting, fixing leaks, etc
      – Repairs:  for example, if the water heater fails, you will need to fix it.
      – We sell you the mobile in good working condition, but you will need to do needed maintenance to keep your home nice.
    • Can you afford it?
      • Move in cost:    $685
      • $300 Security Deposit
      • $385 1st month payment
      • Monthly Payment:  $385
      • Utilities:    Plan on $200 – $300, paid directly to the utility providers.
  • *Since we are selling you the mobile and financing it. We require that you have steady, sufficient income.
    •  Do you want to settle down and live in Maple Hill Park for a long time?
    • We are looking for long term residents, because that’s what owing a home is about. Maple Hill Park is a pleasant, peaceful, family-oriented community.

_______________________________________
If Maple Hill Park sounds right for you,
Please fill in the online application and then call HELEN
  PH: 620-228-8539

Maple Hill Park – Mobiles For Sale
Maple Hill Park –
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